Eu încă sunt blocat…

Ticket ID:	6683952
Order Number:	1407280513259632
Order Date:	July 28, 2014

August 17, 2014 04:10 PM From: Marius Perijoc

Subject: Track my package
Additional information:
Hello, I have not received part of my order yet, and I am unable to track it using the tracking number PNL9918102688
This has been going on for a few weeks now, and it is completely unprofessional…
Contact information:
Marius Perijoc

August 17, 2014 10:48 PMFrom: Customer service

Dear Marius Perijoc,

Your order was shipped via Airmail on 2014-07-31. The reference number is PNL9918102688 . We are sorry but these numbers are just serial numbers while can’t be track online since it is the most economical shipping method.

It usually takes 10-20 working days (14-28 calendar days) for transport. If you fail to get the package by 28-08, please contact us and we will check with Airmail then.

Thank you for your patience and understanding in advance. Please feel free to contact us if you have any further questions.

Sincerely

MiniInTheBox Customer Service

August 17, 2014 11:30 PM From: Marius Perijoc

I do believe this transport was advertised to reach it’s destination in 3 to 5 working days, not 10 to 20… I ordered based on that time frame. How do you explain this discrepancy?
Marius

August 18, 2014 05:02 AM From: Customer service

Dear Customer,

Thank you for your purchase of MiniInTheBox.

Due to international regulations for shipping, if your order contains lighters, batteries, lasers, electronic cigarettes, liquids, creams or powders, the entire order can not be shipped by air and is not eligible for our free promotion expedited shipping. We will send the economic costs.

Note: For any other questions you can contact us at any time by posting a new ticket, we are always ready to help you.

With best regards,

Customer Service MiniInTheBox

August 18, 2014 05:07 AM From: Marius Perijoc

This is strange, because the first parcel of the package arrived safely, and it contained two batteries and a laser…
How was that any different?!

August 19, 2014 04:35 AM From: Customer service

Dear Customer,

Sometimes.

Thank you for your understanding.

Thanks again for your shopping on www.miniinthebox.com .

For further questions you can contact us at any time.

With best regards,

Team of Customer Service

This ticket was closed on August 19, 2014